Shipping policy

At Gendrop, we aim to deliver your order safely and conveniently to your doorstep.

Order Processing

Orders are processed after they are successfully placed on our website. Processing time may vary depending on product availability and order volume.

Delivery

Delivery times may vary depending on your location, courier services, weather conditions, and other circumstances beyond our control.

Customers are requested to provide a complete and accurate delivery address and an active phone number to avoid delivery delays.

Delivery Attempts

Our courier partner may contact you before or during delivery. Please remain available at the provided phone number and cooperate with the courier for successful delivery.

Once an order has been dispatched, delivery delays caused by courier services or circumstances beyond Gendrop's control may occur.

For any shipping-related questions, please contact our customer support team.