Refund policy

Return Policy

We want you to be satisfied with your purchase from Gendrop.

If you receive a damaged, defective, incorrect, or significantly different product, you may contact us to request a return or replacement.

Return Conditions

• The product must be unused and in its original condition.

• The original packaging should be retained where possible.

• You must contact us within the specified return period after receiving your order.

• Proof of purchase or order details may be required.

• Products that have been used, damaged by the customer, or altered may not qualify for return.

Certain products may not be eligible for return due to their nature.

To request a return, please contact our customer support team with your order details and a clear description of the issue.

Gendrop reserves the right to review each return request and determine eligibility according to this policy.

 

Refund Policy

If your return is approved, Gendrop will process the applicable refund according to the circumstances of the order.

For Cash on Delivery orders, refund arrangements may require additional information from the customer. Our customer support team will guide you through the available refund method.

Refunds are generally applicable only to eligible returned products that meet our Return Policy requirements.

Shipping or delivery charges may not be refundable unless the issue was caused by an error on our part.

The time required to receive a refund may vary depending on the refund method and processing time.

If you believe you are eligible for a refund, please contact Gendrop customer support with your order details.